MTN Rwanda’s Airtime Loading Process Goes Digital

MTN Rwanda has announced that it will be phasing out the distribution of physical airtime vouchers from the 15th of February 2020. Airtime will then only be purchased and loaded through MTN Mobile Money (MoMo) or MTN’s digital Electronic Recharge Service (ERS).

This is in line with the telco’s mission to continue to lead the digital agenda in Rwanda and more importantly, to play a part in the country’s road to going green.

Speaking about the decision to go digital, MTN’s Chief Sales and Distribution Officer, Norman Munyampundu said that MTN is on a mission to deliver on its promise to lead digital and provide a superior customer experience by investing in various digital distribution platforms.

The new electronic recharge system and Mobile Money, both deliver an efficient, reliable and convenient experience for subscribers to Top-up their accounts within seconds.

ERS is designed to ensure convenience and security of Airtime stock to the Resellers and provides availability of Top-up anywhere at any time for MTN’s Subscribers. The automated recharge system will serve general consumers, distribution partners and businesses. Mobile Money (MoMo) offers another convenient way for customers to top-up directly by themselves.

MTN’s sustainability vision aims to create shared value for the mobile operator and stakeholders through responsible social practices, according to MTN Rwanda’s CEO, Mitwa Ng’ ambi.

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